This Refund Policy applies to services provided by WORDENCE LIMITED, trading as “Paragon WebStars”.
Company Name: WORDENCE LIMITED
Company Number: 16751874
Registered Office: 50 Princes Street, Ipswich, England, IP1 1RJ
Contact Email: info@paragonteam.pro
This Refund Policy forms part of our Terms of Service and should be read together with those terms.
We are committed to customer satisfaction and stand behind the quality of our services. This policy explains the circumstances under which refunds may be issued and the process for requesting them.
Because our work typically involves custom, time-based professional services, refunds are limited and assessed on a case-by-case basis, in line with this policy and applicable law.
For custom web application development and related technical projects:
Initial consultation and discovery fees are generally non-refundable.
Refunds may be considered if agreed project milestones are not met due to our fault and cannot be remedied within a reasonable time.
Work completed up to the point of cancellation is billable and will be deducted from any refund amount (if approved).
Refund requests related to a specific milestone must be made within 14 days of the date that milestone was delivered or due.
Any refund or credit for development services will be assessed with reference to the agreed scope of work, documented milestones, and the work already performed.
For recurring subscription-based services (where applicable):
Refunds may be available within 14 days of the initial subscription start date, provided that the service has not been extensively used.
We do not typically offer pro-rated refunds for partial billing periods.
Subscription cancellation takes effect at the end of the current billing cycle, and access will continue until that date.
We generally do not provide refunds for services already rendered or periods already billed, except where required by law or expressly agreed in writing.
Any specific refund or cancellation terms for a particular subscription will be stated at the time of sign-up and will prevail over this general section if there is a conflict.
For traffic acquisition, digital marketing, and related performance services:
Campaign strategy, planning, and setup fees are generally non-refundable.
Refunds may be considered if agreed KPIs or deliverables are not met solely due to our error and cannot be reasonably remedied.
Third-party advertising costs (for example, media spend paid to ad platforms) are non-refundable, as they are paid directly to external providers.
Any performance guarantees or KPI commitments must be explicitly stated in the written service agreement. In the absence of such written terms, no performance guarantee is assumed.
Subject to the specific terms above, refunds may be issued in the following circumstances:
Services were not delivered as contractually agreed and we are unable to remedy the issue within a reasonable time.
Technical issues on our side prevented service delivery and could not be resolved within a reasonable time.
A duplicate payment or clear billing error occurred.
Service cancellation took place within an applicable cooling-off period (where such a period is required by law and applies to you).
We reserve the right to request additional information to assess eligibility for a refund.
Unless required by law or expressly agreed otherwise in writing, the following are generally not eligible for refunds:
Consultation, discovery, and strategy phase fees;
Third-party service costs (for example, hosting, domains, SSL certificates, advertising platforms, media spend);
Completed work and delivered milestones that have been accepted or reasonably deemed delivered;
Services used beyond the relevant refund eligibility period;
Custom development work that has been delivered in accordance with the agreed specification.
To request a refund, please follow these steps:
Send an email to info@paragonteam.pro
with “Refund Request” in the subject line.
Include your invoice number, service description, dates, and a clear explanation of the reason for your refund request.
We will review your request and may ask for additional information if needed. We aim to respond within 5 business days.
You will receive our decision via email, explaining whether your request has been approved, partially approved, or declined.
Approved refunds will be processed within 10 business days of approval. The time for the funds to appear in your account may vary depending on your bank or payment provider.
Approved refunds will usually be issued using the original payment method used for the transaction.
If the original payment method is no longer available or cannot be used for technical reasons, we will work with you to arrange an appropriate alternative refund method.
Please note that your bank or payment provider may require 5–10 business days (or more, depending on their policies) to post the refund to your account.
If you are not satisfied with our refund decision, you may request a formal review of your case by contacting us again and referencing the original request.
We are committed to resolving disputes fairly and in accordance with applicable UK consumer protection laws.
Nothing in this Refund Policy prevents you from exercising any statutory rights you may have under those laws.
We strongly encourage you to contact us directly before initiating a chargeback with your payment provider. Most billing issues can be resolved more quickly and efficiently this way.
If a chargeback is initiated:
we may temporarily suspend or restrict services associated with the disputed payment;
repeated or abusive chargebacks may affect your ability to use our services in the future.
We will cooperate with payment providers to provide accurate information and to resolve any disputes.
We may update or modify this Refund Policy from time to time. Changes will be effective when posted on our website with an updated “Last updated” date at the top of the policy.
Your continued use of our services after any changes take effect will constitute your acceptance of the updated policy.
For refund requests, questions, or complaints about this Refund Policy, please contact us:
Email: info@paragonteam.pro
Address: 50 Princes Street, Ipswich, England, IP1 1RJ
Company Number: 16751874
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws.