Refund Policy

1. Company Information

This Refund Policy applies to services provided by WORDENCE LIMITED, trading as "Paragon WebStars".

2. General Refund Policy

We are committed to customer satisfaction and stand behind the quality of our services. This policy outlines the circumstances under which refunds may be issued and the process for requesting them.

3. Service-Specific Refund Terms

Development Services

For custom web application development projects:

• Initial consultation fees are non-refundable
• Refunds may be considered if project milestones are not met as agreed
• Work completed up to the point of cancellation is billable
• Refund requests must be made within 14 days of the disputed milestone

Subscription Services

For recurring subscription-based services:

• Refunds available within 14 days of initial subscription
• Pro-rated refunds not available for partial billing periods
• Cancellation takes effect at the end of the current billing cycle
• No refunds for services already rendered

Marketing and Traffic Services

For traffic acquisition and digital marketing campaigns:

• Campaign setup fees are non-refundable
• Refunds considered only if agreed KPIs are not met due to our error
• Third-party advertising costs are non-refundable
• Performance guarantees must be explicitly stated in the service agreement

4. Refund Eligibility

Refunds may be issued in the following circumstances:

• Services were not delivered as contractually agreed
• Technical issues prevented service delivery and could not be resolved
• Duplicate payment or billing error occurred
• Service cancellation within the cooling-off period (where applicable)

5. Non-Refundable Items

The following are not eligible for refunds:

• Consultation and discovery phase fees
• Third-party service costs (hosting, domains, advertising platforms)
• Completed work and delivered milestones
• Services used beyond the refund eligibility period
• Custom development work that has been delivered and accepted

6. Refund Request Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to info@paragonteam.pro with "Refund Request" in the subject line
2. Provide Details: Include your invoice number, service details, and reason for the refund request
3. Review Period: We will review your request within 5 business days
4. Decision Notification: You will receive our decision via email
5. Processing: Approved refunds will be processed within 10 business days

7. Refund Method

Approved refunds will be issued using the original payment method. If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

8. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by requesting a formal review. We are committed to resolving disputes fairly and in accordance with UK consumer protection laws.

9. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in suspension of services and may affect your ability to use our services in the future. We will work with you to resolve any billing disputes.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy, please contact us: